In such a case we would suggest that you contact your bank to confirm this. Contact our support team via the Help Centre for assistance.
Hi, my card was locked since I failed to provide correct verification code which was issued by test transaction. Your account is not currently set-up to allow this functionality.
Please contact our support team for assistance. Hi, may I know the reason of seeing the error message and unable to register new credit card?
I have made some adjustments to the account and you should now be able to add a bank card. Hi, I mostly use this payment method for playing bookmakers.
Some bookmakers only accept entropay and others accept ecopayz. Thus, I need sometimes add funds to entropay from ecopayz and vise vasa. No other reason behind.
Hope you to correct my registered data and proceed Verification process accordingly. Hi, please find my ID documents for verification as attached.
Here is my account info USD account Usename: Hi, I moved recently kindly help to update my residential address accordingly. I have attached ID document to proof of new address, kindly find.
What happens when my EntroPay card expires? In order to upgrade your account to our Gold level of account, you will need to validate all the active bank cards registered on your Entropay account Would you like me to set all your bank cards for verification?
If you wish to remove some of them first, kindly do so. Your friends at Entropay , Maria. Could you please re-send the code?
Taro Yamada Swift code: Hi, I deposited via entropay. The transaction was completed in entropay however, the amount hasnt been credited in my bet account.
Hi, I was informed that I reached maximum transaction amount of the account and need to contact customer support.
Could you help me to proceed the transaction request? Thanks, Taro Yamada Username: The actual balance and available balance was both USD After the transaction, USD May I know if when the transaction will be settled?
Please check my account and transaction history. Hi, I deposited through bank transfer few days ago. However, the fund hasn't been added on my entropay account balance.
Could you please check if the fund already arrived and help to reflect on my account accordingly. Here is the reference number of the deposit.
Hi, I deposited from Mastercard Credit card ecopayz however, the deposit amount hasnt been reflected on my entropay account. Please check the transaction detail below and help to update my account balance.
It seems an error and I haven't been able to deposit. Our records show your account is a non-gaming account due the fact that you registered a US debit card ending in Therefore you have been given a restricted Virtual Visa that cannot be used at a gaming sites but can be used elsewhere at online merchants wherever Visa is accepted.
If you would like to change the account status you will need to change your registered funding source to a non-US issue card and not log in from the US.
Please note that as you have deposited funds from a US issued card, I would need to refund them back to your card first. Then you will need to register a Non-US card and deposit again.
Please let us know how you would like to proceed. Should you need any further assistance do not hesitate to contact us. Kind Regards Penny Customer Support.
Please tell us if you wish to register the same bank card on the new account. If you do, we will need to make an adjustment on the new account.
Should you require further assistance please do not hesitate to contact us. Is it possible to transfer funds as internal transfer?
Having referred this to the relevant departments I can confirm that your withdrawal is now being processed and will be with your Entropay account within 24 hours.
A full list of all our payment methods can be found on our website. For further information please select Deposits from the Help menu listed at the bottom of our website.
If you have any further questions following this, please contact us and we will be happy to assist you. Our team are available 24 hours a day by Live Chat, via email support-eng customerservices Hi, May I know why my withdrawal request has been still pending yet?
I requested withdrawal on Oct. Kindly check my request and process soonest? My personal detail below. In order to remove the hold from your account, please send us a copy of the card ending in Hi, I tried to make deposit to ecoPayz which is another web wallet however, the transaction from entropay virtual card was rejected by entropay.
Could you tell me the reason and remove the restriction for depositing to ecoPayz? We apologize for any inconvenience this may cause but we trust that you appreciate the importance of maintaining appropriate security standards for our customer's accounts.
I previously opened new account with different currency and requested to update my info. Hi, please find my ID documents for verification as attached.
Hi, I was informed that I reached maximum transaction amount of the account and need to contact customer support. Please find the detail below and connect both accounts and the card info used for deposit under me.
What happens when my EntroPay card expires? Should you need any further assistance do not hesitate to contact us. I have called and asked to the support agent in Issued company and he said there is no number shown on the statement.
Some bookmakers only accept entropay and others accept ecopayz. Hi, I deposited via entropay. The actual balance and available balance was both USD A full list of all our payment methods can be found on our website.
The Safelink code is a 6 digit code that will show on your Bank Statement once the transaction is completed. Hi, I deposited from Mastercard Credit card ecopayz however, the deposit amount hasnt been reflected on my entropay account.
Could you please explain why you are depositing at Ecopayz, which is another online payment service instead of using directly EntroPay?
Could you please explain why? If you have any questions about this restriction please contact us via the Help Centre and we will be happy to assist you.
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